Legal Documentation
Complete GDPR-compliant legal documentation for MessageRiverCode, Calle Real, 23, 15003, A Coruña, Spain.
Entity: MessageRiverCode
Address: Calle Real, 23, 15003, A Coruña, Spain
Email: [email protected]
Effective: August 2026
Data Controller
The data controller responsible for processing your personal data is MessageRiverCode, located at Calle Real, 23, 15003, A Coruña, Spain. For any data-related inquiries, contact us at [email protected].
Data We Collect
We collect personal information you voluntarily provide when contacting us or engaging our services, including: full name, email address, phone number, company/brand name, project details, and billing information. We also collect standard web analytics data (IP address, browser type, pages visited) through essential cookies.
Purpose of Processing
Your data is processed for the following purposes: (a) responding to your inquiries and providing requested services; (b) managing project workflows, invoicing, and payment processing; (c) improving our website functionality and user experience; (d) complying with legal obligations under Spanish and EU law.
Legal Basis
We process data based on: (a) your explicit consent (Art. 6(1)(a) GDPR); (b) performance of a contract or pre-contractual measures (Art. 6(1)(b)); (c) legitimate interest in improving our services (Art. 6(1)(f)); (d) legal compliance (Art. 6(1)(c)).
Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is kept for a maximum of 5 years after the conclusion of the business relationship to comply with Spanish tax and commercial record-keeping obligations.
Your Rights
Under the GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure (right to be forgotten), restrict processing, object to processing, data portability, and withdraw consent at any time. To exercise these rights, contact [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
Data Transfers
We do not sell, trade, or transfer your personal data to third parties without your explicit consent, except where required by law. Data may be processed by trusted service providers (hosting, payment processors) operating within the European Economic Area (EEA) under standard contractual clauses.
Scope of Services
MessageRiverCode provides commercial copywriting services including but not limited to: technical content, landing pages, email sequences, brand messaging, product descriptions, case studies, social media content, ad copy, website copywriting, and ongoing retainer-based content production. All services are delivered as described in the applicable service agreement or proposal.
Payment Terms
Invoices are issued upon project completion or at agreed milestones for retainer engagements. Payment is due within 14 days of invoice date via the payment methods provided. Late payments incur a statutory interest rate of 8% above the ECB base rate in accordance with Spanish commercial law (Ley 3/2004).
Intellectual Property
Upon full payment, all deliverables become the exclusive intellectual property of the client. MessageRiverCode retains the right to display completed work in its portfolio and marketing materials unless the client explicitly requests confidentiality. Pre-existing frameworks, methodologies, and tools used in service delivery remain the property of MessageRiverCode.
Revisions
Each project includes one (1) round of revisions at no additional cost. Additional revision rounds are billed at €75 per round. Revisions must be requested within 14 days of deliverable submission. Scope changes requested after project kickoff may result in revised timelines and pricing.
Liability
MessageRiverCode shall not be liable for indirect, incidental, or consequential damages arising from the use of delivered copywriting materials. Our total liability shall not exceed the total amount paid for the specific service giving rise to the claim. Clients are responsible for reviewing and approving all content before publication.
Governing Law
These Terms of Service are governed by the laws of Spain. Any disputes shall be submitted to the exclusive jurisdiction of the courts of A Coruña, Spain. EU consumers retain their mandatory consumer protection rights under applicable national legislation.
Eligibility
Refund requests are evaluated on a case-by-case basis. As our services involve bespoke,定制内容 creation, standard cooling-off periods under EU consumer law (14-day right of withdrawal) do not apply once service delivery has commenced with the client's explicit consent.
Cancellation Before Work Begins
If a project is cancelled before any work has commenced, a full refund of any advance payment will be issued within 10 business days. Cancellations must be communicated in writing to [email protected].
Cancellation After Work Begins
For projects cancelled after work has begun, a partial refund may be issued based on the percentage of work completed at the time of cancellation. Milestone-based retainers will be prorated for any incomplete billing period.
Dispute Resolution
If you are dissatisfied with a deliverable, we encourage you to contact us directly at [email protected] within 14 days of delivery. We will review the case and work toward a resolution, which may include additional revisions at no cost if the deliverable materially deviates from the agreed brief.